Friday, August 26, 2011

BREAKING NEWS........CHRIS M. FILES FOR FREE AGENCY, FLIES THE COOP

publisher's note: although this is a monthly blog, we decided to post in-between schedule due to the critical information shared here.

August 26--in a move that has the industry in shock, Chris M., the original TSP party animal, declared free agency and unexpectedly moved on, to the chagrin and dismay of many.

Apparently, The Mantolokin Group did not exercise their option to designate Mr. M as a franchise player --a move that would have allowed them to match any competitive offer.

Mr. M's focus was indeed a concern when he mistakenly transferred a call intended for an agent, to his own cell phone. 

Additionally, on an incoming call, Mr. M. seemed disoriented as he momentarily blanked out and could not remember the name of the company he worked for.

Mr. M was not available for comment, nor was his agent. In addition, calls placed to this blogger, were not returned, citing 5th amendment privilege.

One can only wonder what goes through the mind of this one-of-a-kind TSP. Burn out? A better offer? Did he at least give his team the chance to counter-quote? Demands of maintaining his fan club?

One thing is certain---the pending company christmas party will not be the same. How sad a thought that Mr. M's custom-made tuxedo will sit on a rack in his walk-in closet, the cost of dry cleaning a waste of time, money, and a burden on the environment

One positive note: the bartenders retained for this function can relax because Mr. M does not reveal his drink of choice until in attendance. Hence, their prep time scuffling through drink books will be greatly reduced, along with job-related stress.

Ladies--should you encounter Mr. M on the street, do not approach him at this time as he is both charming and dangerous.

Thursday, August 11, 2011

Opening post

As I reflect back on my time as a telephone solicitor and prospector (herein referred to as a "TSP"), for an insurance broker that specializes in limited indemnity plans, , sometimes it seems surreal that I actually bound myself to a chair for hours, repeated the same script ad hominum/ad nauseum, strived to keep the same lilt in my voice, yada yada yada. I say surreal because the reality is, the majority of the general public would never try it. I mean, check out games people play with telemarketers       as well as this website, too

Mission: an auto-dialer executed about a zillion calls per minute. You sit near a screen wearing a headset. When someone picks up, the screen flashes their information. The script itself is proprietary, so I will not divulge here, based on moral and legal grounds. But the goal is to find out if they have coverage, and transfer pre-qualified prospects to an agent.

Some of the transfers during my six month tenure were, to say the least, entertaining.

  • one of our former TSP's, smooth, hit all the right buttons in transferring  the call to the boss--except for the fact the prospect she sent over was 97 years old.

  • I really shined on my first transfer. Goal--execute a 3-way, introduce the prospect to the agent, then drop-out. Result: mistakenly dropped the prospect, then myself, leaving the agent, who also happens to own the company, alone in his office to have a lovely conversation with himself. ("we're not here to have a conversation, we're here to close the deal").
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N.R.  AND THE FAMILY (NON-HOSTILE) TAKE-OVER

Along with his two nice kids on board, next week they're bringing in the family dog and goldfish....
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NOT TO BE MISSED--NEXT INSTALLMENT---

Chris M.-- the TSP Party Animal--you asked for it, you're gonna get it!!

  • the methods to his madness
  • his growing fan club
  • his legendary transfers that have the ladies weak in the knees
  • his favorite hang-outs, cocktails, recipes
  • a voyueristic insight into the man they threw the mold away on
AND....

S.S. PUTS HER FOOT DOWN IN THE KITCHEN  ("FOOLS, I AM NOT YOUR DAMN MAID!")

STAY TUNED IN!